STRATEGY & LEADERSHIP

Waxwing Business provides senior-level strategy and leadership support to small businesses, nonprofits, and growing organizations across coastal Maine — without the cost of a full-time hire. Whether you need a fractional executive to step into a C-suite role, a skilled facilitator to lead your next planning retreat, or a coach to support a leader navigating a difficult transition, we bring the experience and the commitment to see it through.

CASE STUDY

Hewes & Company - Organizational Development

From Revenue Leak to Revenue Recovery

How operational discipline — and a reframe of client communication — unlocked significant captured revenue for a custom home builder.

Departments: Construction & Project Management, Billing, Client Experience

A Board-level directive identified a persistent gap: billable work was being completed but not captured. The revenue existed — it simply wasn't making it to the invoice. The challenge wasn't the team's capability. It was the absence of a system.

Waxwing worked alongside the project management team to build that system — one grounded in training, scheduling discipline, and client-facing communication standards. The work touched both internal operations and the company's relationship with its owners.

OUTCOME: 6X revenue realized in five months.

The bonus: clients no longer encounter surprises. The process is transparent, consistent, and — from where they sit — a mark of a well-run firm.